Cristalino, Lagoon front hotel, restaurant & spa

“We absolutely loved staying at Cristalino, the perfect start to our honeymoon in Mexico. From the moment of checking in (which we believe was Betza she was amazing), staff were extremely friendly, helpful, and attentive. We were provided with a room upgrade looking over the lagoon which was a stunning view to wake up to every morning. They also gave us a lovely surprise of a honeymoon message and chocolates during our stay! The entire vibe around the hotel, pools and lagoon decking felt very chilled and relaxed, it wasn’t too busy, and we genuinely could have stayed there for days on end. The food was also very good, the shrimp taco and smash burger were particular highlights, as well as the stunning margaritas. Overall we absolutely loved it and wished we had longer there. Thank to you all Cristalino staff for making the first part of our honeymoon extremely memorable!”

“We just had breakfast at the restaurant and it did not disappoint. The presentation to the flavour and portions were great. You have a 180 degree view of the lagoon and the hotel grounds, including 2 pools and two docks. We counted 6 color variations of the lagoon! I highly recommend this place. You'll find plenty of parking across the street.”

“We loved our stay here. The room was large, deluxe king, super clean, comfortable and we had a nice view. The staff were great! We were able to use kayaks and paddle boards without cost, have delicious cocktails by the pool and on the decks. The front desk staff helped us with tours. We took the 4 hour private sunset bbq boat tour and it was a great way to see the lake and cenotes. The bbq was amazing! We took another tour to Mahahual and we DO NOT RECOMMEND this tour. It takes you too far from Bacalar and is all day and you spend most of the day in the car or the restaurant they drop you off at. Totally not worth it! But that is our only complaint and is not related to the hotel per se although they recommended it. As stated the front desk staff Bersate ( wrong spelling sorry)and Jessy were excellent. Highly recommend!!”

“My husband and I just spent four nights at Cristallino. April 3-7. We had such an amazing time. The hotel and all of the staff are incredible and go above and beyond. Bacalar is the most beautiful place and the hotel has a private area to enjoy the lagoon. The restaurant is wonderful and prices are moderate. There’s also walkable restaurants and a few convenience stores if you need items. If you are questioning where to stay in Bacalar just choose Cristallino. We visit Mexico all of the time as we live in Texas and this hotel/destination we will repeat! Only room for improvement: A lot of humidity in the rooms made the floors very slick. Not much shaded areas in the lagoon area docks. They also offer “day passes” for people that aren’t staying there. We didn’t notice this but could potentially alter your dock/seating experience. Otherwise perfection.”